One workflow, five demo paths.
Each path uses the same TrackBack foundation: branded self-service for shoppers, clean decisioning for merchants, and Shopify-native actions at the end.
Start a return in minutes
Enter the order number and checkout email. In a real store, TrackBack verifies this through Shopify.
Customers only see eligible fulfilled items. Blocked SKUs and expired windows are filtered before submission.
Return reasons are captured once, then reused for analytics and merchant review.
TrackBack can guide shoppers toward the best resolution before the request reaches your team.
The shopper gets a clean confirmation while the merchant receives a structured request in TrackBack.
Built like a workflow, not a slideshow.
This demo mirrors the real TrackBack product experience: shoppers self-serve, merchants review structured requests, and the final action stays connected to Shopify.
Store credit and exchange paths make refunds feel like recoverable revenue, not an unavoidable loss.
Eligibility checks, reason capture and status emails happen before your team has to touch the request.
Return reasons, values and statuses become useful dashboard data instead of buried support messages.
A branded portal and status updates reduce uncertainty without sending shoppers to another tool.
Ready to put this on your Shopify store?
Install TrackBack, customize the portal, and link it from your storefront in minutes.