These Terms of Service (“Terms”) govern your use of TrackBack Returns (“TrackBack”, “we”, “us”), the Shopify app operated by Digital Mania, and of its website. By installing or using TrackBack, you agree to these Terms on behalf of the business that owns the Shopify store (“you”, “the merchant”).
1. The service
TrackBack helps Shopify merchants manage returns: a customer return portal, return rules, resolutions (refunds, store credit, gift cards, exchanges), cash-on-delivery payout records, the EU withdrawal flow, notifications, analytics and integrations. The features available to you depend on your plan, as described on our pricing section.
TrackBack works inside Shopify and relies on Shopify’s platform and APIs. Your use of Shopify remains governed by Shopify’s own terms.
2. Your account
You must have an active Shopify store and the authority to bind the business that owns it. You are responsible for the staff accounts that access TrackBack from your Shopify admin and for keeping your Shopify credentials secure.
3. Plans, billing and cancellation
- Plans. TrackBack offers a Free plan and paid plans (Starter and Pro), billed monthly or annually. Each plan includes a monthly quota of return requests.
- Billing. Paid plans are billed in US dollars through Shopify’s billing system, on your Shopify invoice. Taxes are applied by Shopify where required.
- Changes of plan. You can upgrade, downgrade or cancel at any time from the app or your Shopify admin. Uninstalling the app cancels your subscription.
- Refunds of app charges. Charges are processed by Shopify. Except where the law requires otherwise, amounts already billed are not refunded, but cancelling stops all future charges.
- Price changes. We will give you at least 30 days’ notice before a price change applies to your subscription. Shopify asks you to approve any new price.
4. Your responsibilities as a merchant
You remain responsible for your store and for your relationship with your customers, in particular:
- your return policy and its compliance with the consumer laws that apply to you, including the EU right of withdrawal;
- the settings you choose in TrackBack (eligibility rules, fees, resolutions, automations) and the decisions you make on each request;
- the refunds and payouts you send. For orders paid on delivery, you send the money with your own wallet or bank; TrackBack only records the payout you declare;
- obtaining any consent required from your customers, for example before sending them WhatsApp messages;
- the content you upload (logos, texts, email templates) and its lawfulness.
Features that help with legal requirements, such as the EU withdrawal flow, are tools: they do not replace legal advice.
5. Acceptable use
You agree not to use TrackBack to break the law or infringe the rights of others, send spam, upload malicious code, probe or overload our systems, bypass plan limits or security measures, or reverse engineer the app, except where the law expressly allows it.
6. Data and privacy
For the personal data of your customers, you are the controller and TrackBack acts as your processor. Our Privacy Policy describes what we collect, why, where it is stored and how the Shopify compliance webhooks let customers access or delete their data.
You keep all rights to your data. You grant us a limited licence to host, process and display it solely to provide and improve the service for you.
7. Intellectual property
TrackBack, its software, design and brand belong to Digital Mania. We grant you a non-exclusive, non-transferable right to use the app for your store while your installation is active. Nothing in these Terms transfers ownership of our intellectual property to you.
8. Availability and changes to the service
We work to keep TrackBack available and secure, but we do not guarantee uninterrupted service: maintenance, Shopify outages or third-party failures can affect it. We may improve, change or retire features; we will give reasonable notice before removing a feature included in your paid plan.
9. Warranties and liability
TrackBack is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim implied warranties, including fitness for a particular purpose.
To the fullest extent permitted by law, we are not liable for indirect or consequential losses (such as lost profits, lost revenue or lost data), and our total liability for any claim relating to TrackBack is limited to the amounts you paid us for the app in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.
10. Suspension and termination
You can stop using TrackBack at any time by uninstalling it. We may suspend or terminate your access if you seriously breach these Terms or if required by law or by Shopify, after notice where reasonably possible. After uninstallation, your data is deleted as described in our Privacy Policy.
11. Changes to these Terms
We may update these Terms. For material changes, we will notify active merchants by email or in the app at least 30 days before they take effect. Continuing to use TrackBack after that date means you accept the updated Terms.
12. Governing law and disputes
These Terms are governed by the law of the country where Digital Mania is established, without prejudice to any mandatory protections of the law that applies to you. Before any formal claim, please contact us: we will try to resolve the issue amicably within 30 days.
13. Contact
Questions about these Terms: bernadoecom@gmail.com.